Delivery and phone orders
Delivery and call-centre orders without the chaos.
Set where each branch delivers, what it charges and the smallest order it takes, take phone orders from the back office or at the till, and let customers follow their order.
Delivery areas on the map
Tick the neighbourhoods each branch delivers to from Ordrova's map of Pakistan's cities, or all within a few kilometres, each with its own charge, minimum order and delivery time. A customer's location finds their area and your nearest branch that delivers there, and a pin outside your areas can't be ordered to.
Switch an area off
Stop delivering to an area at one branch, or at every branch at once, and switch it back on when you're ready.
Minimum order
A minimum for delivery per branch, and a different one for far-away areas. Checked on the server, so no order slips under it.
Phone orders
Staff enter call-in orders in the back office or at the till, with the same menu, options and pricing.
Riders and tracking
Give deliveries to your riders from the order board. Customers see who is coming and where they are, and you know what cash each rider owes.
pandago riders
No rider free? Send the delivery with pandago from the order board, with its price first. Customers follow the pandago rider like your own.
What's included
Included
- Delivery charges per branch, by order value or with a free-delivery threshold, or per area
- Customers put a pin on their door on a map, and their area and delivery charge are found for them; a pin outside your areas can't be ordered to
- Phone orders and the till choose the area too
- Phone orders find the caller by number, with their recent addresses
- Deliveries from the till: paid now, or cash on delivery settled when the rider returns
- ASAP-only branches, and delivery hours separate from pickup
- Your own riders: give a delivery to a rider from the order board, and they get a private link on WhatsApp, with no app to install
- Riders see the address, a map and the cash to collect, and mark picked up and delivered
- Customers see who is bringing their order and where the rider is
- Cash on delivery each rider owes, settled when they hand it in
- pandago (foodpanda's rider fleet) on your own pandago account: a price quote, send or cancel, and the rider's live status
- More delivery partners (Bykea, Careem) to come
Do you provide riders?
No. Ordrova manages your orders and your own riders. When you need more, send a delivery with pandago on your own pandago account, from the order board; more partners are to come.
Do riders need an app?
No. Each delivery comes with a private link sent on WhatsApp. It opens on any phone with the address, a map, the cash to collect and two buttons: picked up and delivered.
Works well with
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